Harris County MUD 156 Billing System Update: Important Payment Instructions

Inframark is moving to new billing software and online customer portal. Please read on to learn how this will be changing how customers remit payments for monthly water usage.

You will have received an email from WaterDistrict-Inframark@Starnik.net with a link that will take you to Inframark’s portal where you can obtain your new account number, set up a new billing profile, review your bills on line, schedule auto payments, and more.

Depending on how you currently pay your water bill, you will need to take different action. Below, we have summarized the changes for each method of submitting payment:

  1. If you currently pay thru Inframark’s online portal, manually or via Auto-Pay, you will need to follow the link in the email sent to you from WaterDistrict-Inframark@Starnik.net to set up a new billing profile. If you do not see the email, please check your spam/junk folders.
  2. If you pay via check, the address to mail the check to has changed, so if you don’t use the payment coupon and provided envelope, please ensure your payment is mailed to the new address.
  3. If you pay through your bank, you will need to update your account number, which can be obtained by contacting Inframark’s Customer Service Number, or and the address the bill is being sent to.

The new pay-to address is:

Harris County MUD No. 156
P.O. Box 3264
Houston, Tx 77253-3264

If you have questions, contact Inframark Customer Service at (832) 467-1599 or email to CustomerService@Inframark.com .

Freeze Preparation

Winter weather and freezing temperatures are expected across Texas. In such conditions, it isimperative to protect the “Four P’s”: People, pets, pipes and plants.

People:

  • Keep warm and stay inside, if possible.
  • If you need to go outside, dress in layers and wear hats, gloves and an appropriate coat.
  • Avoid overexertion, as cold weather puts added strain on your body.

Pets:

  • Bring pets inside, and move other animals or livestock to sheltered areas.
  • Keep adequate food and water available.

Pipes:

  • Disconnect outdoor hoses, then drain and store in a protected area.
  • Wrap exposed faucets and pipes – including those outside the house or in unheated crawlspaces, attics, garages and other areas.

Plants:

  • Bring potted plants inside or store in garage near interior wall to provide extra warmth andprotection from wind.
  • For cold-sensitive outdoor plants, put down extra mulch and consider covering with a clothfabric of some kind to shield the plants from wind and frost.

Additionally, if you have an irrigation system, turn off the water to the system at your backflowpreventer and then drain the system so your irrigation pipes and sprinkler heads are notdamaged.

As it pertains to the dripping of faucets, we are asking and advising our residents and customers NOT to drip their faucets. This could cause a dip in water pressure at your facility. If you residewithin the greater Houston area and are part of the Regional Water Authorities (West HarrisCounty Regional Water Authority, North Fort Bend Regional Water Authority, North Harris CountyRegional Water Authority), or receive water from the City of Houston, dripping faucets will put astrain on the system resulting in low pressure or even depleting the water system.

Where you can learn more and stay updated:

Sign Up for the District’s Alert System

The District has implemented an email and text alert system for the residents of Harris County Municipal Utility District No. 156. This system is designed to keep you informed of issues related to the District in a quick and timely manner. You may receive messages in either email or text alert format, or both, related to the water service in the District, drainage and sewer related topics, and other news that is relevant to the District.

The email alerts that you may receive will contain the majority of the relevant information and may occasionally direct you back to the District’s website for more details.

Text message notifications will contain a short amount of information with a link back to the District’s website where the remainder of the information can be viewed.

These notifications are a great way to stay up to date on news and issues within the District and we highly encourage you to sign up and share this information with your neighbors.

To sign up for email and text notifications, please click here to visit the sign-up page.